The Operational Readiness and Airport Transfer (ORAT) consulting methodology is designed to ensure that a new airport
infrastructure project – a terminal extension or a newbuild on a greenfield site functions perfectly from the
very beginning.
We offer ORAT (Operational Readiness and Transfer) consulting services and optimization of airports with
a focus on Terminal Planning, Airport Processes as well as the management of complex airport projects.
Key Deliverables of our consulting services are to enhance the passenger experience as well as operational
efficiency at airports. By using a holistic approach which incorporates the requirements of internal and external
stakeholders, we contribute to the success of our clients.
We ensure the clients and its operational teams are ready to deal with two main sets of tasks:
Preparing staff, procedures and systems; and
Planning a smooth transfer from the old to the new installation.
This all starts with operational and technical management, with the team writing new
sets of operational concepts and procedures, or updating existing ones, to suit the new
installation. Ground handling, control center operation, different types of emergency
response – everything is considered.
Next comes training and familiarization: checking there is adequate training documentation
to educate staff in these new processes, concepts and technical systems.
Lastly, there is the design of the operational trials that verify system functionality and check
new airport processes for gaps and errors. The ORAT team plans the script for each one down
to the very last detail, from the staff involved and the flight schedule to sourcing the dummy
bags and test passengers, seamless working of access control systems, complex working of fire
safety and protection systems and even arranging the temporary catering and fueling services.
Moving to a new facility is a huge test but it also offers airport and airline operators and other
relevant stakeholders like CUSTOMS, Immigrations, Security Agencies, fueling and catering companies;
the opportunity to massively improve their procedures, systems and staff skills in a single step.
With our experience of working on different airport projects and playing critical role at some of the
world’s largest operating airport from “ORAT Planning to Execution”, ensures that we are in line with
global best practice, and can formulate practical, hands-on trials that ensure reality matches the
initial vision with smooth operational transition.
